A good IVR system will go a long way to improve your consumer experience.
It’s an excellent resource for both your consumers and your executives.
Let’s take a look at the specifics.
It’s an excellent resource for both your consumers and your executives.
Let’s take a look at the specifics.
Guest can find all the info they need:
The most important way of using IVR to improve the experience of your guests is making as much information available as possible. Let them know about all the details that make your hotel special. What tourist attractions are nearby? It might also be a great opportunity for some cross-promotion with local restaurants. Anything that will help them have the best possible time. Isn’t that what hosting is about?
Customized conversations:
Your customer service team will have a better time dealing with your clients if they know what each client is looking for ahead of time. An IVR system will take your clients through your services, giving them all the information automatically. It will be really helpful to know if a client is calling about reservations or about any other service ahead of time.
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