5 Tips to Make Sure Your IVR Actually Improves Consumer Satisfaction

Customer support is the backbone of every business. You might be the best in your field, have the most competitive prices, or present the most comprehensive service. None of that will matter if your clients are not happy. In this article, we’re going to cover one of the crucial factors for consumer satisfaction. The telephone is still the preferred channel for customer support, and the right IVR system will also make it the most efficient.

An IVR system is important because of many reasons, you can learn more about that in our article “Here’s why IVR system is essential to your business“. However, a poor IVR system will be really frustrating for callers. Don’t worry, that can easily be avoided. Let’s take a look at some tips to actually increase customer satisfaction with your IVR System.

Keep your menu tight

You need to be extremely careful when choosing your menu options. Too many options will be cumbersome. You should also put the most relevant options first. This used to be harder, thankfully, voice recognition allows a lot of flexibility without overcrowding your menu.

Let callers reach your executives

IVR Systems are wonderful, but they can’t handle every situation. Remember you need to keep your menu tight, some rare cases will have to be left out. Even if the issue could be solved by the IVR users might not know how, or simply rather talk to an actual person. Sure, it would be ideal if every customer sticks to using your IVR, but, is it worth losing possible clients? It’s certainly something to consider.

Put important information in your greeting

One of the most important aspects of a successful IVR system is showing your clients how much you appreciate their time. Having important messages on your greeting will help you accomplish that. You should also consider adding messages while they are on hold.

Test your IVR system regularly

Any mistakes in your IVR system will lead to frustrated customers. Whether an option leads to the wrong place, or stress makes the system crash constantly. Those kinds of problems need to be swiftly diagnosed and dealt with. Lucky for you there are many ways to efficiently test your system, making sure there is nothing to bother your clientele.

Same executive Call-Backs

You can take things one step further with this trending IVR feature. Familiarity is a great way to encourage consumer loyalty and satisfaction. Being able to contact the same advisor they talked to last time is well received by callers. Plus, your executive will already know the details of the case, making your customer support even more efficient.

Following these simple tips will result in a user-friendly IVR system. That will mean happier costumers, which is always welcome. If you’re still not sure how to get the perfect IVR system for your business you can leave it to us. We have all the experience needed to ensure your IVR enhances your customer support.

CALL NOW +971-4-454-1054.

Don’t Miss Any Calls During The Arabian Travel Market

There is a lot of potential building up with the Arabian Travel around the corner. The leading event for the middle east travel industry is expecting 28,000 visitors this year. Phones will be going wild, are you sure that your call center will be able to handle that spike of traffic? If you don’t have one yet, this is the perfect opportunity to install an IVR System.

What is IVR?

An Interactive Voice Response system works as a virtual receptionist for your business. It will receive any incoming calls and handle any request that doesn’t require your executives’ attention. A good IVR system will save the time of your clients and executives, a great IVR system will give your executives an inside into your client’s needs, letting them fine-tune their sales pitch for each situation.

An IVR system will let you gather basic client information; It will automatically answer frequently asked questions; It will handle reservations and other processes; In short, it will give your executives the time they need to deal with all the extra traffic from the Arabian Travel Market.

Why start now?

There are many reasons to invest in an IVR system, it will be a time saver that works tirelessly around the clock. However, the rush expected for the Arabian Travel Market creates a particular opportunity to take the leap. It’s understandable to be hesitant with any investment, a successful business needs to be careful with its budget. Let’s take a closer look at why this is the perfect time to install an IVR system for your business.

You don’t want to miss any calls

The Arabian Travel Market will mean a surge of new possible customers. These clients will be unfamiliar and receptive, which is great for conversion. However, this makes missing any calls a lot riskier. Considering the circumstantial need for your services, it will be more likely to lose them to a competitor. A proper IVR System will eliminate this risk, keeping callers engaged while they wait for your executive.

Mitigate installation costs

Let’s face it, there are too many upsides to getting an IVR system. It will improve efficiency, make your business feel bigger, and save you a lot of money in the long run. The only real issue is committing the initial investment. That’s another important reason to it now, the rush of new customers which would overload your executives will help mitigate starting costs. The system will basically pay for itself in a couple of months.

Give your executives time for the extra business

How will your executives handle all the extra business coming your way? Answering phones will lose priority when they need to deal with all the orders. With an IVR system answering frequent questions and performing basic inquiries your executives will be free to handle all the extra business. Forget about deciding between securing new customers and sustaining the quality of service. The right IVR system will let you do both.

Don’t settle, you can get the right IVR system

If you’re ready to install an IVR system for your business, there’s just one thing left to do. You need to make sure your investment pays off by choosing the right IVR system. We can produce for you a world-class IVR system that will exceed your expectations. Get a free consultation. CALL NOW +971-4-454-1054.

5 Reasons Why Your IVR Should be Multilingual

IVR is an outstanding business tool, a receptionist working tirelessly around the clock. It will give information and solve issues for your clients, saving valuable time for your executives. You might still be thinking about getting one, in that case, you can take a look at the reasons why it’s essential to your business. It’s likely that you already have an IVR system in place. The question is, are you getting the most out of it?

If your IVR system offers only one language, the answer is almost certainly no. Unless your business is strongly confined to your country, you should use a multilingual IVR. If you don’t service even tourists, you might want to stay to your a single language. Now, if you want to improve the chances of penetrating international markets, a multilingual IVR should be a priority. Here’s why.

1. Make your IVR more Accessible

40% of the world’s population speaks a single language. By using a monolingual IVR system, you’re immediately excluding more than a third of the world from your universe of consumers. An inclusive strategy will drive your business forward, when was the last time you had “too many” clients? Sure, it’s not likely that you’ll get calls from all over the world. Choose the languages from those most likely to call.

2. Gain Extra Empathy

Using native speakers for your IVR recordings will make callers with the same nationality feel welcome. They will instinctively trust your brand more, appreciate the personalized touch, and seamlessly understand your message. User satisfaction is key for a successful IVR system, the clarity of the message plays a cornerstone role there.

3. ID Callers to define the Language

A multilingual IVR system will automatically choose the right language depending on the source of the call, that means your system won’t be cluttered with the extra languages. Users will hear their native tongue right from the start, thus reducing the bounce rate.

4. Global penetration

Penetrating international markets is not always easy. You need some ambassadors to try your products and spread the word. For that you’ll need an expensive marketing campaign, you don’t want those leads bouncing because they didn’t understand your IVR. Quality of customer service is crucial to get user recommendations, a few happy callers could translate into a whole new market for your business.

5. Eliminate the language barrier

A good number of callers will have your language as a second tongue. While there are people that speak other languages with perfect fluidity, a lot more have a regular understanding of your language. They might have trouble actually using your IVR. Making your system available on their native tongue will eliminate the language barrier, the means more success for your IVR system.

These are just some of the reasons you should use a multilingual IVR system. Now, if you still have doubts schedule a free consultation today, CALL NOW +971-4-454-1054. We are happy to answer your questions. You can also visit one of our offices: http://studio52.tv/contact/