Engage Your Customers with Your Telephone Message During The Hold

Customers calling for a query or information are the most potential for business. That’s why the business sector focus to provide excellent support service to their customers. It’s essential to engage your customers over a call mainly during the hold. As the process of waiting on hold can be difficult for callers, particularly if they’re contacting a company for the first time. If they get welcome greetings from the company during hold message; they will wait to get connected with the concerned person.

In case, nothing is playing while they wait on hold, they could assume they have been disconnected and hang up. So there might be possible, they will pick up the phone and call a competitor. This will leads to loss of the potential customer. Telephone on-hold messages (THM) add a powerful extra dimension to your company telephone communication channel and engage your callers from the outset. Also, THM helps in promoting your products and services which further aid you to win business and keep existing customers well-informed. In this update will give a brief of how THM can engage your callers during the hold time & also provides them with better customer support interface.

Warping time perception:

THM change the perception of callers, making them believe that there wait time is less comparative to actual wait time. As per studies of THM deduce that the callers who listened to THM through a 30-second wait believed they’d only been on hold for 15 seconds. On contrary callers placed on hold without THM felt that same 30-second wait lasted much longer for  90 seconds.

Enhance Customer Relations:

THM gives you an opportunity to strengthen your relationship with your customer. As it helps in developing a customer-centric approach, that will present an attitude of care and attentiveness towards callers on hold which will make them feel that their Call matters to the organization.

Building brand identity:

THM let you create a powerful first and consistent impression of your brand to the callers. With this callers tend to connect with you effectively. As you’re offering dependable and robust support to your sales efforts.

Managing anxiety:

Telephone message has the power to entertain & divert the attention of your caller during the hold. That’s why it’s so important that you “get” your audience. Pick up the right message for hold, and your callers won’t mind the wait time so much. Whereas blank hold time will make them much more unpleasant to deal with when they reach the concerned person.

For more latest update on Telephone Hold Message stay connected with us!

How Safety Videos are Beneficial for Your Organization

Studio 52 has been working on safety training videos since 1977, to help employers reduce on the job accidents and injuries.

Our group of safety professionals has produced safety training videos for many different types of employers in a host of different industries. The emphasis of safety training video is to educate employees on basic safety skills & awareness.

Leading brand Grey wolf international, part of Precision Drilling Corporation implies video safety training for their employees. Afterward, deduce that the video-based safety training initiative proved to be a resounding success for their organization.

In this update, we will share a brief insight into how safety videos are beneficial for your organization.

It will surely help you to understand why safety video is a must for your workplace.

• Better Understanding

With the safety video, there will be a better understanding of the safety measures & protocols that employees need to follow at the workplace.

Safety Training Videos campaign is highly effective because:

• Videos are an engaging form of content.
• Live demonstration of safety concept is possible
• Employees can learn quickly.
• Videos are easy to memorize.

• Ease for employee/Employee flexibility:

Safety training video gives employees the flexibility to conduct a training session as per their convenience. In this way, their daily working won’t get disturbed which likely to happen with the live session.

• Economical:

Safety videos are easy and cost-effective to produce as comparative to live training session as it eliminates the additional cost of a facility.

• Remove Location Dependency

With safety video, you can remove the dependency on location, as employees can access videos anytime, anywhere without any location constraints.

This is beneficial for those organization having multiple branches, and they can provide safety videos to their employees for the training session.

For more such updates on safety training videos stay tuned to http://studio52.tv/video/safety-training-video/.